Return & Refund Policy

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your delivery date, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition when you received it. It must also be in the original packaging.

Refund & Money Back

If an item shows up significantly different from its description, customers must provide photographs of the poor-quality print or damaged area and contact us within 5 days after receiving it via [email protected]. Once we have reviewed this information, a refund will be made based on the evidence provided by the customer.

Requirements for a Refund

  • Item(s) must be unopened and in its original condition;
  • Item(s) must be returned in all original packaging and with accessories and paperwork;
  • Item(s) must be returned using an insured and traceable shipping method;

Returns must be postmarked on or before the 30th day following the date of receipt.

Shipping fee will NOT be refundable once items have been shipped.

Refunds will be issued back to the form of payment used. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout.

Any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.

If a package is returned to sender by the shipping courier due to wrong Address Information provided by customers or Missed Delivery Attempts by couriers, we will NOT be responsible for reimbursement, refund or re-sending the package.

We strongly encourage you to call us before returning any product to consult with a customer service representative on the eligibility of your order for return or exchange.

If you choose to return your order without consulting a representative, and it does not meet all of our requirements, a refund will not be issued, and you will be notified via email with any and all options available to you on how to proceed.

Note: We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. This includes but is not limited to: Buy 1 Get 1 Free sales, discount codes greater than 10%, or Free Shipping promotions.

Replacement (if applicable)

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns, refunds or replacements due to customer errors such as incorrect selection of sizes, designs, colors, etc.

How Do I Change or Cancel My Order?

Change and Cancellation requests are only allowed within 12 hours from the time that the order was placed. Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. After 12 hours have elapsed, no order modifications are allowed.

Orders cancelled after this time will be charged 20% of your total order value for a management, processing and transaction fee. To check the status of your order, please contact our Customer Support team.